Crumbl Job Description

Crumbl Job Description – The perfect combination of flour, sugar, and chocolate chips began with one big dream, two crazy cousins, and a lot of flour, sugar, and chocolate chips. Founders Sawyer Hemsley (COO) and Jason McGowan (CEO) founded Crumbl. Together, they jumped into baking headfirst.

Having wasted thousands of dollars on dough, recipes that did not meet their expectations, and cookies that are embarrassing today, the two cousins decided to take their ‘perfect cookie quest’ to the people. It took them a long time to develop the world’s best chocolate chip cookie after gathering feedback and testing recipes.

Bakers who are passionate about providing high-quality baked goods and services in an efficient, professional manner are needed to join Crumbl when it opens in Bloomington. They perform quality checks on ingredients and products, use frostings, glazes, fillings, and other toppings to enhance presentation, and process orders from customers.

Your responsibilities include greeting customers, answering questions, cleaning workstations and equipment, ensuring the kitchen is stocked, and performing other tasks as required. You should be efficient, friendly, focused on quality food and customer satisfaction, decisive, attentive, and knowledgeable about baking techniques in order to be a successful baker. There is a base hourly wage plus pooled tips that are calculated daily and divided among each member of the team working that day.


  • Crumbl recipes should be read and understood.
  • Mixer, blender, heat source, and other equipment are used to measure and combine ingredients to make cookies.
  • Decoration and display of the finished product.
  • Controlling food safety and quality by testing ingredients and finished goods.
  • Provide exceptional customer service by greeting customers, answering questions, making recommendations, accepting orders, and processing payments.
  • Maintaining records of deliveries, inventory, and production levels.
  • Delivering accurate and timely information to clients.
  • The workstation must be cleaned and restocked and all equipment should be sanitized and ready for the next shift.

Skills Required

  • Attitude of enthusiasm and optimism- Enjoys working while having a good time!
  • Ability to communicate effectively, manage time and resources, and plan.
  • Details are important when performing quality inspections on ingredients and products.
  • An enthusiasm for solving problems, fulfilling orders, and creating excellent baked goods.
  • Availability early in the morning, at night, on weekends, and during holidays.
  • Standing, walking, bending, using hands, appliances, and lifting heavy items for extended periods of time.
  • Ability to manage time and self-discipline.
  • Multitask in a fast-paced environment.
  • Computer and math basics.

Crumbl Cookies Jobs –

1. Assistant General Manager at Crumbl Cookies

You need to be eager to participate in educational and training opportunities if you want to succeed as an assistant general manager. During times of low morale, the AGM must be capable of motivating and positively influencing the staff. A successful candidate for this position must be a strong leader and have an ability to organize. An effective AGM must be able to offer firm guidance while also being approachable.

Responsibilities Of Assistant General Manager at Crumbl Cookies

  • Oversee the performance of 6-15 team members engaged in cookie sales and dough production during scheduled on-floor shifts
  • Assist in the onboarding and on-going training of new crew members as well as oversee station mastery progress of crew members
  • Supervise and plan weekly new recipe testing and production
  • As our Cleanliness Manager, I fulfill all cleaning responsibilities at Crumbl HQ
  • Contribute to the development of a strong, inclusive culture of integrity, responsibility, and excellence with the full management team

2. Delivery Driver

Being punctual, polite, and committed to providing customers with excellent service will help you succeed. It is important to ensure orders are correct, be committed to working safely, and be passionate about customer service.

Responsibilities of Delivery Drivers

  • A cookie delivery service that loads, transports, and delivers cookies on time
  • Using a motor vehicle to deliver goods, including cars, trucks, etc.
  • Ensure that all orders are complete, charges are correct, and the customer is satisfied before and after delivery
  • Helping to load and unload vehicles
  • Receiving payment for goods delivered
  • Customer service that is second to none
  • Managing customer complaints and answering questions
  • Staying on schedule and adhering to assigned routes
  • Maintain a safe driving record and follow all transportation laws
  • Preparation of reports and other delivery-related documents
  • Provide assistance as needed to the store crew

Delivery Driver Requirements

  • A minimum age of 18 is required
  • Insurance and a personal vehicle are required
  • Driving privileges valid in FL
  • Driving record is clean
  • Prefer experience
  • Compliance with assigned routes, schedules, and safety procedures
  • Excellent time management and customer service skills
  • Walking, driving, lifting and carrying heavy items for extended periods of time
  • Pays close attention to details

3. Bakery Manager

A bakery manager supervises the baking staff and ensures that all bakery operations run smoothly. Customer complaints are resolved, and the poor performance of employees is addressed.

Responsibilities of the Bakery Manager:

  • Maintaining an adequate supply of baking ingredients and supplies in the bakery.
  • Make sure baking tools, utensils, and equipment are cleaned and sanitized properly.
  • To attract new customers, you need to devise and implement marketing and advertising strategies.
  • Creating appropriate work schedules for employees.
  • Conducting regular evaluations of staff performance and implementing disciplinary measures where necessary.
  • Maintaining proper food handling procedures while training staff to produce high-quality bakery items.
  • Using display cases to strategically arrange bakery items to encourage customers to buy.
  • Assuring that bakery products are of a high quality, are uniform, and have an appealing appearance.
  • Professionally resolving customer complaints.

Bakery Manager Requirements:

  • Graduation from high school or GED.
  • It is advantageous if you have an associate’s degree in culinary arts or baking and pastry arts.
  • Manage a bakery with proven experience.
  • A license to handle food.
  • Various baking techniques are well known to the student.
  • Stress-resistance.
  • Ability to solve problems effectively.
  • A good manager.
  • Communicate effectively.
  • Customer service skills that are exceptional.

4. Team Leader/Supervisor

You will be the point of contact for all team members, so you should possess excellent communication skills. Moreover, you should be able to take proactive measures to ensure smooth team operations and effective collaboration. As a leader, you should set a good example and engage the team in achieving goals.

Responsibilities of a Team Leader/Supervisor

  • Encourage an open communication culture and an inspiring work environment
  • Establish clear goals for the team
  • Set deadlines and delegate tasks
  • Operate the business on a daily basis
  • Report on metrics and monitor team performance
  • Motivate your teammates
  • Coaching and identifying training needs
  • Address any issues or conflicts raised by team members
  • Recognizing achievements and rewarding high performance
  • Risk-taking and creativity should be encouraged
  • Team building activities to suggest and organize

5. Manager

Managers are responsible for supervising and motivating employees and directing a company’s progress. A manager might be responsible for handling customer complaints and for overseeing and supervising customer service agents.

Responsibilities of a Manager

  • Supervising business operations and delegating responsibilities.
  • Assists in filling in when necessary for baker and driver positions by maintaining knowledge and skills
  • Assisting employees in providing customers with attentive, efficient service, assessing employee performance, and providing helpful feedback and training opportunities
  • Resolving customer or employee complaints
  • Monitoring store activity and ensuring it is adequately stocked and manned
  • Developing more effective or efficient techniques and strategies by analyzing information and processes
  • Business and profit objectives are established and achieved
  • Keeping the business clean and tidy, ensuring attractive signage and displays
  • Reporting and presenting information to upper-level management
  • Be sure that employees follow the policies and procedures of the company
  • Other responsibilities to ensure the overall health and success of the business

6. Crew Member

An crew member is part of a team that performs specific duties and roles in a variety of industries. During the course of the year or on a seasonal basis, they perform customer service and/or physical labor. Typically, crew members work for airlines, restaurants, resorts, and on ships.

Roles and Responsibilities of crew Members

  • An employer’s job description should include a section on responsibilities and duties. Describe here the tasks this person will perform on a regular basis, how the job operates within the company and who the person will report to.
  • During rush hours, maintain fast service speeds
  • Customers’ orders are entered into the restaurant’s computer system
  • Depending on the type of order, assemble orders on trays or in bags
  • Organize and process large orders for events
  • End each shift by counting down your till and depositing money into the safe
  • After each shift, thoroughly clean your station
  • Ensure guest satisfaction by responding to their questions, concerns, and complaints
  • Observe all security and safety procedures in the restaurant
  • Attend all shifts on time and stay until they are completed

7. Shift Lead

Shift Leaders or Shift Managers are responsible for supervising employees at shift-based businesses to ensure that the firm runs smoothly. They are responsible for covering for absent employees, managing cash drops from the register, and solving problems that arise during their shift.

Responsibilities and Duties of the Shift Leader

The Shift Leader ensures that team members perform effectively and efficiently during their shift by performing leadership, management, and organization tasks. They may be responsible for:

  • Scheduling shifts for team members
  • Attendance monitoring, tardiness monitoring, and vacation monitoring
  • Role and skill-based assignment of duties to employees
  • Providing supervision and assistance to employees as needed
  • Review performance of team members and upper management and share feedback
  • Management of employee requests and transgressions
  • Team members are trained on tasks
  • Conflict resolution and handling customer issues
  • Adherence to company policies and health, safety, and employment standards
  • Preparing cash deposits and balancing cash drawers

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